Return Policy

Corporate Express Return Terms and Conditions:

GENERAL

Corporate Express gladly accepts the return of Sourcebook (catalog) merchandise within 30 days from the date of delivery. The customer must contact Corporate Express Customer Care Team at 888-238-6329 with your Tracer # to request and schedule all returns. Corporate Express will issue a return authorization number, which must be written on the outside of the carton or item being returned. All merchandise to be returned will be picked up by Corporate Express within 5 to 7 working days of notification to Corporate Express. Corporate Express will sign for all pickups. If this does not occur, contact the Office Stores Program at 847/491-7569.

Note: Product returns should not be given to the driver without receiving prior approval from Corporate Express.

E-way Users can use the following return option:

Customers have the option to use the enhanced returns form under "My Orders". Click on "Submitted" go to "Tools", click on "R" button, "Request for Return". Follow instructions.

Once an order, or any part of an order has been returned, the order status line will change from SBMT to RTRN and will remain RTRN even if only part of the entire order was returned.

* Corporate Express will issue a return authorization number after you submit the request for the return of the item, this must be written on the outside of the carton or item being returned.

*All merchandise to be returned will be picked up by Corporate Express within 5 to 7 working days of notification to Corporate Express. Corporate Express will sign for all pickups. If this does not occur, contact the Office Supplies Program at 847/491-7569.

SPECIAL ORDERS AND FURNITURE
Full credit will be issued on unassembled, in-stock furniture returns in new condition with original packaging within 30 days from the date of delivery.

Returns of special orders of non-stock furniture will be made at the option of Corporate Express and will be evaluated on a case-by-case basis.

DEFECTIVE PRODUCTS
All defective Corporate Express Brand products (CEB,CEG,DPS,EXP) may be returned at any time. All other defective products must be returned within
the first 30 days from the date of delivery.

SHORTAGES
Please inform Corporate Express of any shortages as soon as possible. Shortage credits requested after 48 hours of delivery will not be honored.

IMPORTANT NOTES ABOUT ALL RETURNS
Unless defective, all returns must be in re-saleable condition (original, unmarked, sealed retail package)

Non-defective dated goods - forms, batteries, film, toner and ink cartridges, etc are subject to approval and require a Return Authorization for credit. Calendars can not be returned after January 31st of the year they correspond to.

For health and safety reasons, all food, beverage, first aid and medical items can not be returned (CE fulfillment errors will receive credit without a return).

Janitorial or Sanitation products can only be returned if unopened, unaltered, case quantities.

Corporate Express will only issue credit for products purchased from Corporate Express.

Corporate Express assumes no liability for damages resulting from the use of any purchased products.