Home>Office Supplies>Frequently Asked Questions
|
Frequently Asked QuestionsBelow is a list of questions that are commonly asked and may be useful to you. Please do not hesitate to contact us if you have any further questions.
The preferred ordering method is online ordering. If you need to order special items, stamps, or furniture, you may either fax or e-mail your order. See Ordering Options for more information. DO NOT SEND YOUR OFFICE SUPPLIES ORDER DIRECTLY TO CORPORATE EXPRESS. This will only delay the processing and delivery of your order. All orders are recorded and assigned a tracer number which consists of one alpha and three numeric digits. This number will appear on all documents, packing slip, credit memo, invoice, and monthly budget statement. Yes, it is the easiest and preferred ordering method. It is the only source to look up Northwestern University's discounted prices. E-mail netstores@northwestern.edu to sign up for a User ID and training. WHAT IS THE AVERAGE DELIVERY TIME? The
cut-off time to submit orders for next day delivery is 3:00 pm.
Corporate Express makes daily deliveries to both campuses. Once
your order is received by Corporate Express, you should have your
order within 24 to 48 hours. If you need special delivery, contact
the Office Supplies Program office at 1-7568, or the Customer Care
Team at 888/238-6329. WHAT IS THE DIFFERENCE BETWEEN THE PACKING SLIP AND CARTON CONTENT SLIP? Each shipment includes a packing slip, which lists all items on your order and is the only place where backorder information is located. The packing slip also shows the following pertinent order information:
Carton content slip only lists what items are in the carton or envelope. WHAT DO I NEED TO PROVIDE TO FIND THE STATUS OF MY ORDER? When making an inquiry to Corporate Express customer service regarding the status of the order, please reference the tracer number. The number is found on the upper right hand corner of the order acknowledgment. The order tracing number will enable Corporate Express to immediately provide you with the latest information regarding your order. Please note that credits for returned goods are issued upon receipt of the returned merchandise at Corporate Express. Credit for returned goods will be issued no later than the following month on your budget statement, showing the tracer number in the description section. If this does not occur, call the Office Supplies Program at 847/491-7569 for assistance. Corporate Express invoices the University on a monthly basis, in the form of a detailed statement via electronic tape. This tape is interfaced directly with CUFS. The tracer number is shown in the description field whenever billing for an Office Stores order appears on the budget statement. A sample of how the tracer number appears on the budget statement is shown belo
The tracer number
in the budget description field aids departments in reconciling
budget statements with Office Stores' orders. A detailed usage report
of all charges, as well as year-to-date information, is also mailed
the following month. University Services and Corporate Express personnel are available to assist in the resolution of all discrepancies. Please do not hesitate to contact us with any questions or problems. If it is necessary to return merchandise to Corporate Express, please notify Customer Service at Corporate Express within 10 days of receipt of shipment. Please contact Customer Care Team at 888/238-6329 or Gwen Stevens, Team Leader at 630/783-7265. EWay Users: Customers will have the option to use the enhanced returns form under "My Orders". Click on "Submitted" go to "Tools", click on "R" button, "Request for Return". Follow instructions. Once an order, or any part of an order has been returned, the order status line will change from SBMT to RTRN and will remain RTRN even if only part of the entire order was returned.
WHO DO I CONTACT FOR SPECIAL ORDERS SUCH AS FURNITURE? Our Account Executives at Corporate Express are available to assist you in placing your order. Please contact Iya Goshchinsky at 630/783-7164. HOW DO I RETURN FURNITURE OR SPECIAL ORDER ITEMS?
|
|||||||||||||||
